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Grantherbs.com – Shipping Policy

 

Bringing the power of Indian herbs to your doorstep!

Ordering authentic Indian herbal medicines has never been easier. Simply browse our extensive range of natural remedies, add your preferred products to the cart, complete the payment, and relax—your order is on its way!

Here’s everything you need to know about our shipping policy:

1. Secure & Discreet Packaging

  • All orders are securely packed to prevent damage during transit.
  • We use plain, eco-friendly packaging with no external labels indicating the contents to maintain your privacy.

2. Prescription Requirement

  • Most herbal products do not require a prescription. However, if any product mandates one as per regulations, you will need to provide a valid prescription from a certified practitioner.

3. Order Dispatch & Processing Time

  • Orders are processed within 1-2 business days after payment confirmation.
  • You will receive an email notification with tracking details once your order is dispatched.

4. Delivery Timelines

We ship using trusted domestic and international courier partners to ensure timely deliveries. Estimated delivery times are:

  • Standard Shipping: 5-7 business days
  • Express Shipping: 2-4 business days
  • International Shipping: 7-15 business days (may vary based on customs clearance in the destination country)

Note: Delivery times may be affected by external factors like weather, customs regulations, and logistical issues.

5. Tracking Your Order

  • Once your order is shipped, you will receive a tracking link via email/SMS within 2 business days.
  • Track your order in real time and stay updated on delivery status.

6. International Shipping

We currently ship to selected international locations. However, due to varying international laws, we cannot ship herbal medicines to all countries.

Countries We Ship To:

North America: USA, Mexico

South America: Argentina, Brazil, Uruguay

Europe: France, United Kingdom, Netherlands, Belgium, Czech Republic, Germany, Greece, Hungary, Ireland, Italy, Portugal, Spain (some countries may require a prescription for herbal supplements; please verify before placing an order).

Asia: Japan, South Korea, Mainland China, Taiwan, Hong Kong, Indonesia, Singapore, Malaysia, Thailand

Oceania: New Zealand, Australia

Middle East: Qatar, Saudi Arabia, Turkey, United Arab Emirates

Africa: South Africa

Custom Duties & Import Regulations

  • Customers are responsible for any customs duties, taxes, or import restrictions applicable in their country.
  • If an order is rejected by customs or the authorities in your country, Grantherbs.com will not be liable for refunds or reshipping.

7. Order Updates & Notifications

  • Customers receive real-time email updates regarding order status, estimated delivery, and any delays.
  • If you experience unexpected shipping delays, you can contact our support team for assistance.

8. Cancellations & Modifications

  • Orders can be canceled only before dispatch.
  • Once an order is shipped, it cannot be canceled or modified.
  • If a cancellation request is accepted, refunds will be processed within 5-7 business days.

9. Non-Delivery & Lost Shipments

  • If a package is undelivered due to an incorrect address, refusal to accept the package, or customs restrictions, it may be returned to us or discarded by the courier.
  • If an order is lost in transit, we will investigate with the courier and, if eligible, resend the package or issue a refund.

10. Holidays & Non-Working Days

  • Orders placed on Sundays or public holidays will be processed on the next working day.
  • Delays may occur around festivals, government holidays, or peak shopping seasons.

11. Customer Support

For any shipping-related queries, contact us at:

Now, sit back and experience the convenience of getting authentic Indian herbal medicines delivered effortlessly!